Information We Collect
We collect information to provide better investment education services and improve your experience with Yvyra's platform.
Personal Information
When you interact with our investment confidence platform, we collect several types of information to provide personalized educational content and support your learning journey.
- Contact details including name, email address, phone number, and mailing address
- Account information such as username, password, and security preferences
- Financial background information relevant to investment education needs
- Learning preferences and educational progress tracking data
- Communication records from support interactions and educational consultations
Automatically Collected Data
Our platform automatically gathers technical information to enhance functionality and security:
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP Address & Location | Security monitoring and content localization | 30 days |
| Browser & Device Info | Platform optimization and compatibility | 12 months |
| Usage Analytics | Educational content improvement | 24 months |
| Session Data | Learning progress tracking | Active account period |
How We Use Your Data
Your information helps us deliver meaningful investment education experiences tailored to Canadian market regulations and individual learning needs.
Educational Services
- Personalizing investment learning pathways based on experience level and goals
- Providing relevant market insights and educational content updates
- Tracking learning progress and suggesting appropriate next steps
- Facilitating communication between learners and educational advisors
Platform Improvement
We analyze usage patterns to enhance our educational platform and develop new learning resources that better serve the Canadian investment community.
All data usage complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy regulations.
Legal Compliance
We process personal information when required to meet regulatory obligations, including financial education compliance requirements and anti-fraud measures mandated by Canadian securities regulations.
Data Sharing and Third Parties
Yvyra maintains strict controls over data sharing to protect your privacy while enabling essential educational services.
Service Partners
We work with carefully selected partners to deliver comprehensive investment education:
- Cloud hosting providers for secure data storage and platform reliability
- Analytics services to understand learning effectiveness and content performance
- Communication platforms for delivering educational content and support
- Payment processors for secure transaction handling (when applicable)
Legal Disclosure
We may disclose personal information when legally required by Canadian authorities or to protect legitimate interests, including fraud prevention and legal compliance with securities regulations.
We never sell personal information to third parties or use it for purposes unrelated to investment education services.
Business Transfers
In the event of business restructuring, merger, or acquisition, personal information may be transferred as part of business assets, with continued protection under this privacy policy.
Your Privacy Rights
Under Canadian privacy law, you have significant rights regarding your personal information. We're committed to honoring these rights promptly and transparently.
Access Your Data
Request a complete copy of personal information we hold about you, including how it's being used and who it's shared with.
Correct Information
Update or correct any inaccurate personal information in your account or educational profile.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements.
Restrict Processing
Limit how we use your information while maintaining essential educational services.
Data Portability
Receive your personal information in a structured format for transfer to another service.
Withdraw Consent
Withdraw consent for data processing where consent is the legal basis for processing.
Exercising Your Rights
To exercise any of these rights, contact our privacy team at [email protected] or call +14036808039. We'll respond within 30 days and may request identity verification to ensure data security.
You have the right to file a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
Data Security Measures
Protecting your personal information is fundamental to our operations. We implement comprehensive security measures designed to prevent unauthorized access, use, or disclosure.
Technical Safeguards
- End-to-end encryption for data transmission and storage
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
- Secure server infrastructure with 24/7 monitoring
- Automated backup systems with encrypted storage
Administrative Controls
Our team follows strict protocols for handling personal information:
- Role-based access controls limiting data exposure to necessary personnel only
- Comprehensive privacy training for all staff members
- Regular review of data handling procedures and security policies
- Incident response procedures for potential security breaches
Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours and provide clear information about the incident, potential risks, and remedial actions being taken.
Data Retention and Deletion
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.
Retention Periods
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | Active account + 3 years | Educational continuity and support |
| Learning Progress Data | Active account + 2 years | Personalized education delivery |
| Communication Records | 7 years | Canadian business record requirements |
| Financial Information | 7 years | Tax and regulatory compliance |
Deletion Process
When retention periods expire or you request data deletion, we permanently remove personal information from our active systems. Some information may remain in backup systems for up to 90 days before complete deletion.
Certain information may be retained longer when required by Canadian law, including records related to financial education compliance and fraud prevention.
International Data Transfers
While Yvyra operates primarily within Canada, some data processing may occur outside Canadian borders through our service providers.
Transfer Safeguards
When personal information is transferred internationally, we ensure adequate protection through:
- Contractual agreements requiring equivalent privacy protection standards
- Verification of recipient countries' privacy law adequacy
- Regular audits of international service providers
- Data encryption during transmission and storage abroad
Your Control
You may request information about specific countries where your data is processed and object to transfers to particular jurisdictions. We'll accommodate such requests when operationally feasible.
Privacy Questions and Concerns
We welcome questions about our privacy practices and are committed to addressing any concerns you may have about how your personal information is handled.
Privacy Officer Contact
Our dedicated privacy officer handles all privacy-related inquiries and can assist with exercising your privacy rights or understanding our data practices.
Response Timeline
We respond to privacy inquiries within 30 days of receipt. Complex requests may require additional time, but we'll keep you informed of our progress and provide estimated completion dates.
For urgent privacy concerns or suspected data breaches, contact us immediately at +14036808039.